![]() If the preceding troubleshooting methods don’t work, the lock is probably not placed correctly, which is why the latch won’t retract when you try to open it with the keypad. If your lock won’t unlock after receiving the User Code, it’s because the latch isn’t retracting, which might be due to improper installation. Double-Check That Your Lock Is Installed Correctly Source: Then, to test whether it works, try unlocking it using a User Code. Also, use the thumb to turn on the inner assembly to lock and unlock it.Ĭheck to check that the latch retracts correctly by rotating the thumb turn numerous times. Use an actual key to unlock your Schlage keypad lock through the keyhole. Use A Physical Key To Unlock Your DoorĪfter providing a valid User Code, your lock still won’t open? Then attempt the following troubleshooting step. If not, proceed to the next step in the troubleshooting process. Note that this approach may not work for all Schlage keypad locks if this method does not work for your lock, see your User Manual for further information.Īre you able to use the keypad to unlock your door now? Congratulations if you answered yes. Vacation Mode will be disengaged when the lock blinks green and beeps once. Simply use the keypad to input your current Programming Code. Here’s how to turn off vacation mode on most Schlage keypad locks: If your lock won’t unlock even though the User Code is valid, try disabling vacation mode to see if it helps. And, as you may know, vacation mode (when enabled) disables all User Codes, thus you won’t be able to access your door using the keypad during this period. Vacation mode is available on most Schlage keypad locks. Verify That Vacation Mode Is Turned Off Source: More troubleshooting advice can be found in the following stages. If the Lock Override feature isn’t set to LOCKOUT, therefore, the unlocking problem isn’t caused by it. So that’s how you turn off Lock Override, and your keypad should now work normally. Step 4: Replace the lid and reconnect the battery. Step 3: If the lock override slot is preset to ‘LOCKOUT,’ rotate it to ‘NORMAL’ with a little flathead screwdriver. Step 2: Disconnect the battery and remove it. Step 1: Remove the battery cover from the interior assembly. Here’s how to see if the Lock Override functionality is enabled or disabled: Check to see if the Lock Override functionality is turned on, and if so, turn it off. ![]() When the Lock Override option is activated, the keypad is fully disabled, so you can’t use a User Code to unlock the lock. ![]() ![]() If you’re certain the User Code is accurate but your lock still won’t open, move on to the next stage in the troubleshooting process. While this is an uncommon occurrence, you should double-check that your User Code is valid. Double-check that the user code you’re entering is correct Source: How to Fix a Schlage Keypad Lock That Won’t Unlock 1. Reset all settings to factory defaults.Check to see if your lock is properly placed.Attempt to open the lock using a physical key.Disable Vacation Mode by checking the box.Check to see whether Lock Override is turned on.Check to see whether your User Code is accurate.Let’s get started! What To Do If Your Schlage Lock Is Not Unlocking? Source: You’re not sure why your Schlage Keypad lock won’t unlock even after you entered a valid User Code? Then keep reading because we’ll show you how to fix a Schlage lock that takes a User Code but won’t open (blinks green). Schlage is a well-known brand of residential and commercial locks throughout the United States. Schlage also makes the Primus, Everest, and Everest Primus XP high-security key and cylinder lines. From its beginnings in San Francisco until 1997, Schlage was based in Colorado Springs, Colorado. Walter Schlage started the American lock company Schlage in 1920.
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